Name: what to say to a porcupine: 20 humorous tales that get to the heart of great customer service
Price: 9.87 USD
Availability: InStock
Author: richard s. gallagher
ISBN: 9780814416792

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portada what to say to a porcupine: 20 humorous tales that get to the heart of great customer service

what to say to a porcupine: 20 humorous tales that get to the heart of great customer service

Formato

Libro Físico

Editorial

amacom/american management association

Autor

richard s. gallagher

ISBN13

9780814416792

Categorías

Atención al cliente

what to say to a porcupine: 20 humorous tales that get to the heart of great customer service

Richard S. Gallagher (Autor) · amacom/american management association · Libro Físico

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Reseña del libro "what to say to a porcupine: 20 humorous tales that get to the heart of great customer service"

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written.