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managing assertively,how to improve your people skills : a self-teaching guide (en Inglés)
Madelyn Burley-Allen
(Autor)
·
M. Burley-Allen
(Autor)
·
John Wiley & Sons
· Tapa Blanda
managing assertively,how to improve your people skills : a self-teaching guide (en Inglés) - Burley-Allen, Madelyn ; Burley-Allen, M.
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Reseña del libro "managing assertively,how to improve your people skills : a self-teaching guide (en Inglés)"
A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to: * Use eight building blocks to become a more effective manager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance team building * Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations * By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
