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My Customer Service Stories: A Book of Hilarious Real Life Experiences (en Inglés)
Keston Cotton
(Autor)
·
Createspace Independent Publishing Platform
· Tapa Blanda
My Customer Service Stories: A Book of Hilarious Real Life Experiences (en Inglés) - Cotton, Keston
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Reseña del libro "My Customer Service Stories: A Book of Hilarious Real Life Experiences (en Inglés)"
It is no secret that the level of customer service in Trinidad and Tobago is ridiculously poor. Let us examine why this is so. Some representatives simply do not know what is needed and those who do know, fail, because these steps or methods are so very simple, they are often overlooked. Most if not all of us work for one reason and one reason only and that is to earn an income. In order to earn this income, no matter the job, we have to provide a service for the customers. This allows for the wrong attitude to be had. How do we adopt the right attitude? Try this! Flip it around and convince yourself of the fact that you work to provide a service for persons who are in need or want of a product or service. For that, you are paid thereby earning an income. I am almost certain that believing and accepting that the main reason for going to work every day is to provide a service for those who truly depend on you, is what would change your attitude and serve as a gentle reminder to employ the very basic and simple steps that are needed to provide EXCELLENT CUSTOMER SERVICE.
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