Reseña del libro "open process frameworks: patterns for the adaptive e-enterprise"
testimonials and quotes: i find marca ` s open process concept fascinating. the idea that businesses will describe, document, and adapt their business processes openly via the web fits with the current movement towards operational and business transparency. the people who need to know the details of a business process, whether they are customers, partners, suppliers, regulators, or employees would have access (at the appropriate level of security) to the current, accurate description of the organization ` s business processes. these descriptions won ` t just be text, but will contain the logic that drives the business. if you want to change the business, you change the web site that describes how the business operates! from a customer experience standpoint this conceptual approach to business design is a winner! customers only care about your business processes when they are impacted, but then they care a lot! what a revolutionary world it will be when businesses actually publish their customer-impacting business processes and, ideally, let customers adapt those processes to fit their needs, within the constraints the business establishes. patricia seybold, author of customers.com and the customer revolution transforming cumbersome legacy business practices into a state of the art, internet-based computer process is a challenge faced by many leading companies. in his book, marca captures the essence and magnitude of our managed staffing program at siemens westinghouse. using these frameworks, marca designed an effective process for us, which meant the difference between success and failure for our $100 million program. marcas book presents keen strategic insight and strong systems background coupled with business process mapping and team-building skills. open process frameworks can enable senior management and corporate architects to effectively manage change and to develop flexible programs that readily adapt to changing business dynamics. dave smith, department head, indirect supply management, america siemens westinghouse marcas open process frameworks present the essential business architecture to enable corporate adaptability in the 21st century. they paint the internet in a new light the internet can literally encode a business from the top on down! the implications are far-reaching, especially for the staffing industry. those staffing firms that succeed in bringing internet-based business processes like those in marcas book will likely be those that will capture or retain market leadership in the next decade. every executive, manager, architect, process engineer and project manager in every company should read this book. a must read for every staffing industry executive. bill welch, vice president of administration, cdi corporation it is a truism to say that the internet is an information medium. in this insightful book, marca takes a profound step further. he realizes that the internet provides a way to not only communicate information, but also to take actions based on that information. and that means the internet is not just another information medium; it is the world ` s first process medium. marca illustrates this deep insight with a detailed example of how the internet can be used to create adaptive enterprises that dynamically change their processes, their rules, and their workers as their needs continually change. this book gives an enlightening glimpse of dramatic business opportunities now open to us. tom malone, ph.d. patrick j. mcgovern professor of management, mit sloan school of management open process frameworks is built upon a most important and exciting idea: to use the internet and a companys intranet to capture and implement business processes. this highly structured book systematically develops the implications and the details that follow from that compelling idea. open process frameworks has an unusual presentation style inspired by christopher alexanders book, entitled a pattern language. in a way very analogous to this book, marca provides a directive, a design aid, for how an organization can capture, adapt, control and measure its business processes. this strikes me as doing e-business the right way. clement mcgowan, ph.d. senior principal scientist, mitretek systems, incorporated in my nearly 40 years of supply chain dynamics in the intangible fields of service and contract labor, i never thought i would see the day of what marca helped bring together for our contract labor management program. the skills and knowledge embedded in open process frameworks was invaluable to streamlining a cumbersome process into one that provided many benefits to our organization: elimination of purchase orders, supply chain inclusion, performance metrics, cost visibility, electronic billing, and systematic invoice posting. it was my great pleasure to work with marca and his frameworks. they brought out the issues associated with our processes and put them into a structure that we could work with it was a wonderful experience for me. jim stellhorn, senior procurement specialist, siemens westinghouse the utilization and evolution of vendor consolidation has touched us all. vendor control, management, and compliance processes, coupled with technology once an approach of only the fortune 50 is now being leveraged by the small-to-medium sized companies in every business vertical and geography. marca has seen this evolution first hand at some of the largest and more sophisticated companies, as well as firms that until recently have not considered leveraging a temporary workforce to hedge seasonal labor need spikes. his book gives comprehensive guidance for accomplishing vendor management with todays technology. regardless of where you may be in the evolution of the technology approach marca describes, you will find this book useful. it gives us a glimpse into how technology will affect the way we all do business in the current e-age. sam rossa, senior vice president of sales, tandem staffing solutions, incorporated in his book open process frameworks, marca views the internet as a process medium and by taking this view lets us see how the internet enables a business to readily adapt to changing market forces. marca leverages the concept of open systems to develop the concept of open process, which provides a conceptual framework to describe the structure of a business. this allows an e-business owner to describe how his or her company operates in terms of building blocks which support adaptable and optimized internet-based solutions. matt yuschik, ph.d., mike vannata, ph.d., jim kilmurray, ph.d., the university of phoenix, greater boston campus david marca teaches business and technology courses and is a lead faculty member at the university of phoenix, greater boston campus. he is a highly regarded authority and instructor in the field of e-business. in his book open process frameworks he views the internet as a process medium and by taking this view lets us see how the internet enables a business to readily adapt to changing market forces. david leverages the concept of open systems to develop the concept of open processes, which provides a conceptual framework to describe the structure of the business. this allows an e-business owner to describe how the company operates in terms of building blocks which support adaptable and optimizable internet-based solutions. the university of phoenix greater boston campus is pleased to have mr. david marca among its faculty. dr. matt yuschik, dr. mike vannata, dr. james kilmurray, college campus chairs, university of phoenix, greater boston campus.
